Complaint against Travbond Travel agency for refund

I have booked a turkey trip with my family on September 12th through one of the travbond agent Mr Rxxxn.Based on the discussions as well as after seeing many good reviews,i trusted him and i proceeded with the booking.Once i have done the booking,afterwards i didnt get any proper response from them.
My travel was planned on October 26th and i did the flight booking by myself and i have paid an amount of 48000 rs as booking amount to Travbond.
From my booking date onwards,i, was regularly calling Mr Rxxxxxxxh of Travbond Operation team as he is the person who is going to take care of my trip and i keep on asking him to proceed with the visa processing ,but,he was soo confident that we have enough time to get the visa (ie just 4 working days are required) and kept on delaying to take an appointment with the visa centre.
Finally ,asking him many timest to book the appointment for visa application,atlast he booked the appointment on October 14th and when we went to the visa centre for the application submission,they didnt accept our application because they told us they need minimum 12 working days along with 2 holidays were coming up.The visa centre asked us to change the travel date.

Since our leave plan and everything were fixed So i came to know that we wont be able to go for the trip.Because of this i lost all my flight ticket money since there is no refund for airline.

For the last two weeks i am following up with them continuosly regarding my refund status but there is no proper reply from them.Finally they told me that by October 30th they will update the status.Since i didnt get any status from them i called up them on today November 1st and one person named Mr Axxxxxxxxn attended my call after trying for 10-15times and when i asked about Rxxxxxxxxh and my refund status,he told me that Rxxxxxxxxxh has resigned the organisation 20 days back (but our visa booking appointment date was october 14th and we talked to Rxxxxxxxh on the same day even we have mail proof also) and he was giving all nonsense and unacceptable replies regarding our refund.

These guys are really cheating us .They have already ruined our vaccation and now they are hesitating to pay our refund.
We need our hard-earned money back

Nikhil Abraham
Banglore 560102, Karnataka

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