Complaint regarding cashback from Flipkart on Phonepe payment

I have ordered a Milton casserole set of 3 form flipkart. While making payment it was showing an offer on payment through “Phone Pe” app which was including 20 or 25%(no sure about percentage) cashback if we make payment through phone pe app. so i made payment through the same to avail that offer but after delivery i didnt get any cashback yet. so i called to customer care executive n told about my problem but they denied to give me cashback they said there was no offer on that deal. I said please return my order and give my money back , he said item is only can be replaced there is no provision for retun the item. Then i said please raise my complain regarding this and they refused me to file a complain. i said transfer the call to your senior executive then he hold the line n never resume the call. I want my cashback or i want to return the order.

Simran Batra
Hansi 125033, Haryana

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