Complaint regarding Club Exotica Luxurious Vacations

We attended their seminar and liked the services as they offered 4 Star and 5 Star properties for Vacation. We paid 1 lac rupees for 35 nights across the globe. Their policy is that we can cancel the membership in 72 hours of signing up post that we cannot cancel it. Now they informed that for booking, we need to submit the request 30 days prior to travel.That means if you are not getting any positive response or not happy with their services, you cannot do any thing. Upon requesting for booking, firstly they do not reply to emails or answer the calls on timely manner. Additionally, they provide you options that are 3 Star and below. After finding this, I wrote a negative review on google about their services. (Note: There are many customers who write negative reviews but they post fake positive reviews to manage the average – One of their managers told me this.) They offered me a good 4 Star property only on condition that I delete the negative review. this is their business ethics.

This is a short description why I need refund from them.