Complaint regarding convenience fee charged by Myntra
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Complaint regarding convenience fee charged by Myntra

Recently, I tried placing an order from Myntra app. On adding items to the cart with a total value of 2800, the total bill showed an additional 149Rs convenience fee charge. On enquiring from customer care, I was informed due to high return rates you are charged this amount. However, Myntra doesn’t mention the number of times a customer is allowed to return the product or what is labeled as “high return rates” and to avoid that you should either opt for an exchange or shouldn’t return. It’s purely a subjective criterion. I had ordered 6 items in the past year out of which 5 were returned because the size ordered was not fitting and no bigger size was available for those products in exchange. Myntra app shows if you return 8 out of 10 times then you are a defaulter while I just placed 6 orders in total last year. So, I am not left with any other option than return the product. After an unsatisfactory reply from Myntra, I tried filling the feedback form. I was unable to submit the negative feedback because whenever a customer submits a negative feedback it shows an error ” please enter valid input”. However, now I am being compelled by Myntra to order products after paying a convenience fee. As I have 2800Rs in Myntra credit, I am bound to order from Myntra only as the amount is non-transferable and non-refundable. Please refund my mytra cedit amount to my parent account.

Bangalore 560075, Karnataka


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    • Rahul on 20/10/2022 at 9:20 pm

    This is so bad myntra just charges extra 200 delivery charges on each order.. even though i didn’t place my order and neither return any items .In my friend account there is no extra charges but in my account it show delivery fee shame on uh Myntra

    • Reena on 10/12/2022 at 11:27 am

    Terrible delivery charges from Myntra.. i had returned 1 of the four items ordered and no exact size available at that time. Now to buy a 197 rs item they are changing 299 delivery charges.
    Till yesterday it was 199 and today 299 without any prior notice
    Now i cannot utilize the the credit amount remaining

    • Dipika on 27/01/2023 at 1:03 am

    Long gone are the days when customers were called king. Customers are fools these days. First we make these companies rich by using their apps then once customers are habituated, they start charging us like anything. Major returns are done due to size variations between various brands and nonavailability. How much can we tell about quality from photos. I have several myntra products which had color washed away in literally 2 washes and they are this dirty white color now. Now false counts of returns issued are reflecting and being charged Rs299 per order. Also it states they can revoke return rights anytime. Even if we pay convenience fee then what is the point!!

  1. Both Myntra and Flipkart are playing tricks now. On one hand they give wrong details & measurements of the product, and on other hand penalize customers for ‘returns’. How is a customer responsible if the measurements etc are posted wrong on the website?

  2. Why would I select e-commerce if I am being charged for the items that do not fit me well or are of a poor quality? Does Myntra give the guarantee for the products? All of a sudden without any prior notice we get these warnings on the app, not a good customer experience. This is when I am a regular Myntra customer. Well that is the advantage of e-commerce right, you order a few, wait for all to be delivered, try out and keep the ones that fit well. I might as well switch to the traditional way of offline shopping.

    • Jayshree prabhakar kapkar on 14/03/2023 at 10:06 am

    I will not take any product form mytra. It is very bad thing to convince fee .you lost your customer by taking this charge q

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