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Complaint regarding Hitachi AC servicing

I make a request for AC not working to Hitachi APP on April 15, 2018. A technician visit after two days and said? some small motor was not working and i will bring tomorrow and replace it. Till? that day i had make no. of calls to hitachi customer care, service center and even? to the technician visited there but they always say it will be done in another two? days. After three weeks I complain to the management and they assure that our service team will contact and make? a solution for the problem. But there after also I send the email to the management? three times to solve the problem . But they done nothing. Its already 40 days had gone but they nothing. Today also I am not sure whether when they will attend the? complaint. Kindly anybody help me out from this problem.

Manish Garg
Rohini, New Delhi 110085
Email: mxxxxxxxxxxx6@gmail.com



3 comments

    • Team Hitachi on 21/05/2018 at 3:54 pm

    Dear Manish,

    We regret the inconvenience caused to you. Kindly share your registered mobile number or complaint number with us at hitachiindia.social@gmail.com so that we can assist you.

    Regards,
    Team Hitachi

    • Team Hitachi on 23/05/2018 at 3:37 pm

    Dear Manish,

    Apologies for the inconvenience caused to you. We have escalated your complaint to our team and will get in touch with you soon.

    Regards,
    Team Hitachi

    • Team Hitachi on 19/07/2018 at 3:32 pm

    Dear Manish,

    We understand that your complaint is resolved now. Please get in touch with us if you face any issue with our product.

    Regards,
    Team Hitachi

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