Complaint regarding Lenovo all in one machine service - India Consumer Forum

Complaint regarding Lenovo all in one machine service

I have purchased 4 lenovo all in one machines under warranty of which 2 mahines screen has been damaged. so i complained to lenovo and they passed me on to service centre in mumbai. Hi Tech informatics (powai)
which quoted approx 9900/- for lcd original to be paid in advance and delivery time 10-12 weeks whihc was inclusive 6% vat. and other option of 7208 /- compatible lcd all incl. so we approved and asked thm delivery time but for compatible they said 10-12 days due to payments issue we did not place order now 3 days back i called up and said im paying for the lcd’s so the guy name axxxl said tht taxes have changed due to gst and now he is quoting me the same compatible lcd for 9900/- whihc was previously @ 7208.
i confronted him tht you quote are not proper he said prices have risen due to gst i said ok but how cme the base prices have also increased. he does not have reply.
so again i called up lenovo support and explained hime my problem he said tht he will gvie me a number of someone in afforserve name sxxxxxxi and mailed her the serial no. and she in turn forwarded to dxxxa of eagle info seh hay parts are not available and say ur need to speak to sxxxxxi as they supply the parts. so its seems lenovo just sells the machines and does have requisite parts for repairs /replacements.

Mumbai 400053, Maharashtra

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