I have purchased a Mivi Collar Wireless Earphones (BE5CL-BK) from the website Mivi.in on September 8, 2020.
But even after charging it fully, there are issues while attending calls. The receiver is unable to hear me or is able to hear me very faintly only. Call drops are happening and even I am not able to hear the caller sometimes. I don’t know whether it is an issue with the mic of the BE5CL-BK or something else.
We have tested it several times after fully charging the battery and the calls are still interrupted and not clear. Even the battery drains out too quickly instead of the promised 9-10 hours playtime on 70% volume
I have got the replaced Mivi BE5CL-BK Collar Wireless Earphones from Mivi.com’s side but even that is not working properly. Calls are not connecting and a loud disturbing and deafening noise is coming from the right side earbud when I am trying to dial a new call. We have tested it several times after fully charging the battery and the calls are still interrupted and not clear. Even the battery drains out too quickly instead of the promised 9-10 hours playtime on 70% volume. It looks like Mivi has just sent me another used product of another customer who sent back the defective product like me.
I have registered the warranty of the product and would desire to return the product as soon as possible. Mivi has a policy of replacing the product which it has already done with a defective and used replacement. Mivi took more than a month to send me back the replacement product and now even that is not working well and is creating deafening noises when I am trying to connect the call.
Please arrange to tell Mivi to take back the product and refund the money I spent. I no longer want to use something which is not working. Please understand my situation and help me.
Please call me soon and arrange to return the product and my Rs. 1300/- as it is a REALLY BIG investment from my side
Indore 452010, Madhya Pradesh