My complaint is about make my trip website which has not made refund of money on cancelled flight easy and the process is so convoluted that if a person does not follow up they would just lose out on their money. My flight on 18th December was cancelled to Kolkata and after following up with the airline the money was refunded. When I did not see the money back in my account, I started investigating and on following the trail of emails found that make my trip has kept the money in an app in my name. I had to go there and press for refund to my credit card and still I did not see the amount back in my credit card even after 10 days of wait even though the wallet was showing 0 balance now. Finding the customer care no. On the net as it is not available on their website, I called them up and they told me they can see the money in my wallet and refund to my credit card has not been initiated. I ask them to initiate the refund as on my end it was not showing anything. Still waiting for the money to come to my credit card but I feel they have made the process so difficult so that the money stays in their website and if a customer does not follow up they have access to that money. Fraudulent activity and needed to be bought to attention.
Dehradun 248001, Uttarakhand