Complaint regarding refund due from Travolook

Complaint regarding refund due from Travolook

I have booked airticket (GoAir G8 2604) by Travolook Agency on 1st June 2021 from Coimbatore (CJB – Peelamedu Airport) to Mumbai(Bom – Chatrapati Shivaji International airport) & travel date was on 13th June 2021, booking amount is Rs. 4467.
On 11th June 12.00AM at midnight, I got a call from Airlines-GoAir, they informed that flight has cancellation.
Later I call to Travolook and informed that flight has cancelled request you to refund the amount they accepted & they informed me that they will refund the amount within 45 days, now almost 4 months have completed, if I call the Travolook executive they are not responding properly and they are saying the same thing ie. refund is in progress within 6 to 7 day you will get the amount.
every week i am calling there is no proper response and some times they are not picking my call from my mobile no.
I am attaching the screenshot of my booking details & refund the amount from Airlines to Travolook but they are not refunding to me.

Gulpeerali J
Erode 638001, Tamil Nadu
Email: jxxxxxxxxx1@yahoo.com



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