Complaint regarding refund due from Travolook

Complaint regarding refund due from Travolook

I had booked a flight ticket of Rs. 1584 on 15-Nov-2021 from Nashik to Pune through “TRAVOLOOK”. After making payment using my credit card, I got a message that the booking is cancelled due to fare expiration and received a call from TRAVOLOOK that the refund will be made within 7-10 working days. Since I did not receive refund, I wrote a mail to “TRAVOLOOK”. I received a reply that the refund will be initiated by TRAVOLOOK and the same will be reflected in my account within 7-10 working days (printout of mail attached). However, I did not receive refund. Since last 3 months, I have been repeatedly following up (by mails & telephone calls) with TRAVOLOOK for refund and proof of the refund initiated by them. But till today, I have neither received the refund nor any proof of refund initiation. This nature of response is unacceptable and raises a doubt on the intentions of TRAVOLOOK to make the refund. Hence, I seek your intervention to recover the refund amount of Rs. 1584 from TRAVOLOOK. If required, I can forward you printout of all the mail correspondence for your reference.

G Paul
Nashik 422006, Maharashtra
Email: pxxxxxxxxxa@rediffmail.com



Leave a Reply

Your email address will not be published.

Hello Consumers!

Do you have a consumer complaint? Why wait? Submit your complaint using our Post Complaints box. You will hear from us soon.
Note: Do not post complaints in the comment section

error: Content is protected !!