Complaint regarding refund from Air Asia – India Consumer Forum
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Complaint regarding refund from Air Asia

I tried booking 4 air tickets from Kolkata to Kuala Lumpur (travel date 30.05.17) from Air Asia as a registered member through internet banking from my Bank of India A/C on 29.01.2017 and the system showed “Transaction failure” but still Rs. 21590 was debited from my account. I turned up to my bank but they told to approach Air Asia for refund as the bank has already made the payment successfully. Likewise I contacted the customer care of Air Asia on 19.02.2017 and they advised me to fill an e-form and make a refund claim at “india-support[@]airasia.com”. They gave me a complaint but the online status is showing “No records found”. I complained to Air Asia’s Nodal Officer and Appellate Authority but got not a single response till date. I am being surprised by the un-professionalism of the management of Air Asia who are harassing me since about 2 months. It is becoming very unbearable situation for me as I am not getting my legitimate refund and being deprived of justice. I am attaching the relevant document and seeking justice from your part. Please try to realise my situation and help me get my refund of Rs. 21590. Regards,

SAMBIT GHOSH
MOURIGRAM, Howrah 711302, West Bengal
Email: gxxxxxxxxxt@gmail.com



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