I had a booking with zoomcar for a single day ( about 12 hrs) on 2 November 2020. Trusting on Zoomcar’s past reputation and my past experience, I paid them the security deposit of Rs. 4499 believing that they would refund it back on time. According to their new refund policy, it takes them 30 working days to refund the amount back. But now, it has been more than 45 days since I booked my trip from their app and still I haven’t got any refund. On complaining on their customer care contact number, the bot says you have no bookings. I have even tried to mail them many times, but they don’t respond. I hope people will look into my matter and help me regarding the same.
Muzaffarpur 842002, Bihar