I am writing to formally lodge a complaint against your company, Interior Company By Square Yards, for the materials provided to me for my home interior.
I recently engaged your company to purchase interior materials for my home, and I was promised top-quality materials at a reasonable price. However, upon receiving them, I found that the materials were not of the quality that I was promised. In addition, some of the items were missing from my order, and others were completely different from what was described to me by your staff.
On March 15th, 2023, I paid INR 3,52,727.00 for interior work on my kitchen.
There are several issues that urgently need to be addressed:
On April 5th, 2023, I visited your company to seek clarification, and after the discussion, they promised to address their mistakes as soon as possible and escalate the issue with the hinges.
However, it has been two weeks since then, and I have not received any updates. Moreover, your team denies all the above concerns. I have BOQs, WhatsApp chats, and call recordings as proof of my purchase.
I am writing to request your intervention and help me obtain justice as soon as possible. I have attached evidence of my purchase, including receipts and photographs, which will help in establishing the validity of my complaint.
Thank you for your attention to this matter.
Murugeshpalya, Bangalore 560017