My samsung washing machine is giving problem since july. After my 1st complaint it took more than one month to repair it. I paid approx 4000 for parts and service. It started giving problem after 10 days again. I raised complain with samsung customer care. Few days passer I didn’t received any communication. I again called customer care . Finally service engineer visited and changed another part. I again paid full amount of part including service charge. After few days machine stopped working again. I raised another complaint with customer care. After 8 days I received a message that my service request has been cancelled. I called customer care again. They told me that I didn’t picked their call so they cancelled my request. I never received any such call. I told them that I can prove it. They again generated new request and assure that in 3 days my problem would be resolved. I also received one call from local service center assuring engineer visit . 5 days have passed since and no body visited. I wanted to use my customer right to teach them a lesson. Inspite of spending around INR 6000 my washing machine is not operational since july.
All complains raised by me was registered with mobile number. I have almost all call recordings available with me.
Munger 811213, Bihar