Idea deactivated service without notice - India Consumer Forum

Idea deactivated service without notice

Idea cellular Ltd stopped services to my prepaid number 9xxxxxxxxx6. The reason could be inactivity of my number as right now i am studying in USA. After repeated calls to customer care, emails to customer care and appellate authority and personal visit by my family members, they could not resolve the problem because either they don’t have information (Idea local office and Customer care representative over phone ) or they don’t reply back (emails). I was a customer of Idea with the same number for 6-7 years and my Adhar, Banking and every other services are linked to that number. Idea cellular NEVER informed before deactivating my number and right now the customer care people do not have solid information. Some says visit idea office you will get the number, then the idea office people says we cannot issue it here call customer care and they say it’s a Rajasthan number call there and Idea Rajasthan said we don’t have information on this number. Well, Seriously! Idea cellular do not have information on their own number. I understand the company might have deactivated the number but every company has process to reactivate it. I don’t understand why such an old company can have such a poor and non knowledgeable staff. I am suffering a lot please help.

Pathakhera, Betul 460449, Madhya Pradesh
13/06/2017 / 12:03 pm

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