Since my job got transferred from Kolkata to Mumbai, I ordered few furniture on rental basis through an online company named Furlenco. I paid the required amount also online on 5th May,2025.
After confirming receipt of payment, they given date of delivery as 12th May and took my confirmation of availability at my house for delivery.
As per the same i came from Kolkata to Mumbai on 12th to receive the goods but they didn’t turn up.
later that evening they send a message saying delivery date postponed to 16th May.
then it post pone to 22nd and today as of now they send a message they will inform the date of delivery shortly.
Due to this from 12th till today I am stuck in Mumbai expecting the delivery from them as per their commitment, Due to the same I had to spend INR.55000/- till 22nd for staying and others. solely due to this delay in receiving the rented Furnitures. I have experienced significant mental distress and disruptions to my professional relocation plans.
In light of the above, I respectfully request the honorable commission to initiated appropriate legal action against Furlenco for unfair trade practices and deficiency in service and direct the company to issue a full refund along with adequate compensation for the inconvenience, mental distress and financial hardship I had endured.
I place my trust in the commissions commitment to uphold and protect consumers right and sincerely seek your intervention in this matter.
I attached the communication of the company to me.
Prakash
Kolkata 700045, West Bengal
Email: axxxxxxxxxl@redifmail.com
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