Non- Refund of full amount by EasemyTrip

I have booked return tickets from Ease my Trip  totalling Rs. 19724 (by paying extra for  cancellation insurance chargs or Rs.3196 ) so that in case of cancellation I get the full refund.

I have cancelled the tickets on 31-05-2020 but i got refund for Rs.8588 only (in 2 parts 4204 & 4384). For the balance amount I still did not get refunds. Inspite of so many e-mails to customer care of easemytrip , my query is still unresolved.

Kindly help

Bardhaman 713205, West Bengal

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