Redmi K20 phone not delivered even after 7 days

I placed an order for Redmi K20 phone and they promised to deliver the item within 3 days. It has been 7 days since I have placed an order and the customer support care is not able to tell me exact delivery date. The executives lacks knowledge and asks un-necessary details when I call them to enquire about the order delivery.
They are not aware about the courier partner details and no contact information is given to me.

Tapan Nayyar
Bangalore 560048, Karnataka

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