I am writing to formally file a complaint against Lensfit.com for a highly unsatisfactory experience with my recent order. On October 12, 2023, I placed an order for eyeglasses on their platform, making a payment of INR 1506. An order number was generated for this transaction, which is OIDLF30184.
It has now been over a month since I placed this order, and to my dismay, I have neither received the order nor any communication regarding its status. My attempts to contact Lensfit.com’s customer care through their phone number have been in vain. I have also reached out to their email address at care[@]lensfit.com, but regrettably, there has been no response. In fact, I recently received an email stating that “care@lensfit.com” does not exist, indicating that their email account may have been blocked.
Given these circumstances, I kindly request your assistance in resolving this matter and ensuring that I receive a refund for my payment. Your help in addressing this issue would be greatly appreciated.
Thank you in advance for your prompt attention to this serious issue.
Pramoda
Bangalore 560068, Karnataka
Email: pxxxxxxxxxxt@gmail.com
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