I am writing to file a formal complaint regarding a shipment booked via Shiprocket and handled by XpressBees. The parcel contains a fragile and expensive computer monitor, picked up on 11th June 2025.
The promised delivery date was 15th June, later changed to 19th, and finally 26th June. However, no delivery attempt was made on any of these dates. On 27th June, I received an SMS stating that the parcel had “reached my city” and was “expected by 26th June,” which was already a day late.
What makes the situation worse is that the tracking status remained frozen for 16 days. When it finally updated, the parcel location displayed was 0°0?00.0?N, 0°0?00.0?E — essentially, the middle of the ocean.
On 26th June, I contacted XpressBees customer care. Their representative assured me that the parcel would be delivered within 42 to 72 hours. I have a recording of this conversation as proof.
Instead of delivery, I discovered on 27th June that the status had changed to “RTO Initiated” (Return to Origin), without any delivery attempt, explanation, or notification. This is unacceptable.
The delay and mismanagement have caused me considerable inconvenience and professional loss, as this parcel was urgently needed for work. I have followed up multiple times via email and phone with both companies and have received only generic responses.
I am prepared to escalate this issue further through consumer court and legal channels if a resolution is not provided promptly.
Abhishek
Bangalore 560073, Karnataka
Email: axxxxxxxxxxx1@gmail.com
Recent Comments