Regarding refund from Netmeds for non performed test

Regarding refund from Netmeds for non performed test

I had booked blood test for “D-dimer & CRP Test” on Netmeds website which was to be conducted by “Healthians Partner Lab” on 10th October 2021 (Between 08:00 am to 09:00 am). The blood sample collection was not done on time due to which I had cancelled the Lab test. I had paid Rs.929 through SimplPay application on 9th October 2021 at 11:59 pm and the price break-up is as under :-

1) D-dimer Test –    Rs.449
2) CRP                  –     Rs.480

Netmeds has refunded only Rs.449 to my SimplPy account but the rest amount of Rs.480 has not been refunded till now even after talking 4-5 times on helpline number with customer care executive which is very disturbing. The customer care executive always asks for a time of 24-48 hours for initiating refund but nothing has been credited to my SimplPay account since then. Kindly help me to get my money refunded and take strict action against the company.

Jenil
AHMEDABAD 382443, Gujarat
Email: jxxxxxxxxxxx1@gmail.com



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