E-voucher from Air Asia for damaged luggage: | India Consumer Forum

E-voucher from Air Asia for damaged luggage:

E-voucher from Air Asia for damaged luggage: Mr. Vipul Chandak of Tehsil Jaitaran, Pali 306101, Rajasthan had transported his newly purchased Microwave Oven by flight I5-1728 on 08-11-2018 from Bangalore to Jaipur vide PNR JW4N8M. He had paid Rs.1600/- for the said luggage and has also enquired with the Air Asia support staff on the feasibility of transporting this luggage containing microwave oven which the customer had clearly marked ‘Fragile’.  Customer decided to book this ‘Fragile’ luggage only after the Air Asia staff’s confirmation and assurance of proper handling.  Upon arriving at the destination airport i.e. Jaipur, customer received the baggage in damaged condition and the microwave oven inside the baggage was damaged with glass panel of the oven completely broken. Customer had immediately lodged complaint with the AirAsia staff who had issued Property Irregularity Report and had also taken photographs of the damaged microwave oven inside the baggage. However, customer did not get any compensation from the Airlines. Customer posted his complaint with ICF on 12/11/2018 and the matter was taken up with Air Asia. After negotiations, customer got E-voucher worth Rs.2,000/- as compensation.

Tehsil Jaitaran, Pali 306101, Rajasthan

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