Used product received from Myntra, no customer support - India Consumer Forum

Used product received from Myntra, no customer support

This id regarding the return of item. The item arrived in a torn box , is used and worn out. 3 products were part of the same order. Other two were 2017 manufactured, this one is 2015 manufactured. The shipping box was mangled and the jewelry box is clearly old and has obvious signs that shows that it has been used for a long time. Shared several pictures of the shipping box and product itself but the customer care refused refund stating the product was shipped post “quality check”. It is obvious even to anyone who sees the pictures that the product is old and used. Yet, Myntra has the audacity to decline the return request.

Myntra cannot expect customers to pay for a used item and refuse the accept return of the same. Hoping for a resolution in this forum. Order : 1052142-9266301-3398401 .Item : SWAROVKSI Harley East Wire Pierced Earrings ,
Code :1369683. Thanks.

Gowri Joshi
Gokula, Bengaluru 560054, Karnataka

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