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Complaint regarding refund from Yatra

I have made a booking through Yatra.com for indigo flight 6E-937 on Feb 6th and all amount was paid at the time of booking. It was booked with an offer of no service charge.
Unfortunately i was not able to take the flight on time and it was missed.
Airline has processed no show charges through Yatra.com which they are denying to payback to me saying that service fee and promotional discount.

I understand all the charges if cancellation was requested because airline will charge this toh agent but in this case there was no cancellation charged and agent has received his commission with the booking. Now on top of all that they are keeping the refund of no show instead passing it to customer.

This website is cheating customers and not availing any discount actually.

Shipra Maheshwari
NARAYANPURA, Bangalore 560016, Karnataka
Email: sxxxxxxxxx0@gmail.com

1 comment

  1. Dear Shipra,

    Due to security reasons we are not able to find complete e mail address of yours. Kind request to share your registered e mail address and complete booking details with us at forums@yatra.com for our team to verify the details and assist you further.

    Yatra Care !

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