I booked room through Yatra.com for 22dec- 25 Dec.at Sri Sai Manglam guest house, Jaipur. When I reached hotel around 12 at bite I found very pathetic condition at hotel.
1- My room at 4 floor in hotel without lift.
2- no light in full corridors.
3-Rooms are full of smally of cigarettes smoke.
4- No proper cleaning
5- washroom is out side the room in very bad condition.
6-room wall get hole and cold air come from outside.
7- manager behavior is very bad.
8- they asked me for cancel the booking and leave from hotel at night around 12:30 or pay 800 rs for another room.
9- I asked and mail to yatra.com regarding this they didn’t get any satisfied reply from there side also they said me don’t cancel the booking we will arrange something else but no call come from their side.
10- They denied for returning amount.
If my reason is not acceptable for refund then which reason required for cancellation.
Thanks

Gaurav Saxena
Maya puri, New Delhi 110064
Email: Gxxxxxxxxxxx3@gmail.com



This article has 2 comments

  1. Dear Gaurav,

    Greeting from Yatra.com!

    We regret the inconvenience cause to you. Kindly share your Yatra booking number for us to assist you.

    Best Regards
    Yatra Care

  2. Dear Gaurav,

    Greetings from Yatra.com!

    We are sorry for the inconvenience you have gone through. Please share your Yatra booking reference number with us to enable us to assist you.

    Best Regards,
    Yatra Care

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