vivek_ku2019 | India Consumer Forum

Regarding defective refrigerator from Zefo

Placed an order for a refrgerator on 26th January and found the product to be defective. After much frustration the same was replaced and another refrigerator order was placed on 19th Februray 2019 which again has turned out to be a defective product. After multiple visits from the service engineer the issue was not resolved. …

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Solved Complaints

Complaint against Syberplace for refund – Rs.53,499/- : Prashant Katke of Andheri West, Mumbai 400053 ordered for an apple iPhone 6s 64 gb grey colour with SyberPlace online website on 14th Feb 2016. Order No – 100058083. He was promised shipping in 7-13 business days. But even after 13 business the product was not delivered. Even after repeatedly contacting them they were simply giving false assurances. Therefore the customer cancelled the order on 29th Feb 2016. However, he did not get refund … Read more - Prashank Katke, Mumbai

Refund from Samsung for Samsung Grand 2 – Rs.21,000/-: Mr. Akash Doshi of Mumbai, Maharashtra (akashdoshi009[@]yahoo.in) had persistent complaints with his new Samsung Grand 2. He had made frequent visits and complaints to the service center but still the issue did not get resolved. He posted his complaint with ICF on 06-11-2014 and matter was taken up with Samsung. With our guidance and support Mr. Doshi finally got refund for the device by 05-12-2014. Akash Doshi, Mumbai, Maharashtra

Refund from Snapdeal – Rs.18,999/-: Ms. Dhanya Nair of Pathanamthitta, Kerala (dhanscn[at]gmail.com) placed an order with Snapdeal for a Samsung Galaxy S4 Mini i9192 Black Mist on Cash on Delivery basis. She could not open the courier before making the amount. However, after making the payment, she was astonished to find 2 pieces of wood and one piece of stone in the case instead of the mobile. Blue Dart courier company lodged a complaint with Snapdeal and Ms. Nair also lodged a complaint … Read more Pathanamthitta, Kerala

Replacement of Micromax mobile by lalajionline.com: Mr. Suraj Kakwani of Thane, Maharashtra(Email: suraj_8288(at)hotmail.com) purchased one Micromax mobile from lalajionline.com. The mobile had camera problem and was replaced by Lalaji. However, even the replacement mobile was a defective one. Repeated follow-ups by Mr. Kakwani produced no results and he posted his complaint with ICF on 27.11.2012. The issue was resolved by replacement of the mobile by Lalaji. Lalajionline.com

Refund from Paytm – Rs.5,799/- : Mr. Kishan Kalariya of Bangalore had ordered one Sketechers brand shoes worth of 5799 INR/- from Paytm website order no 2824303633 and when he opened the box there was no shoes. He immediately reported this to PayTM with photographs / proof. Though PayTM assured refund but the it was not forthcoming even after repeated reminders by the customer. Mr. Kalariya posted his complaint with ICF on 07-03-2017 and the matter was taken up with PayTM. After follow-ups by… Read more Kishan Kalariya, Bangalore

Withdrawal transaction failed but amount deducted from HDFC bank account – Rs.2,500/-: Mr Anil Yadav of New Delhi attempted to withdraw Rs.2,500/- from Corpn. Bank ATM against his HDFC Bank Account. The transactions got cancelled automatically due to certain technical glitch. However, Mr. Yadav found that his account had been debited by Rs.2,500/- for the unsuccessful withdrawal transaction. He lodged a complaint with HDFC customer care on 24-09-2009 but the same was not resolved till 07-10-… Read more Anil Yadav, New Delhi - 07.10.2009

MakeMyTrip.com fails to pay full refund – Rs.1000/-: Mr. Soutik Das (das.soutik@indiatimes.com) of Kolkata had received Rs.1,000/- short against the cancellation refund of his air tickets booked through MakeMyTrip.com. He posted a complaint with ICF on 20-01-2010 and ICF pursued the same with MakeMyTrip.com. Mr. Das got back his refund on 25-01-2010. Makemytrip.com - 26.01.2010

Refund from Flipkart for delivery of wrong product – Rs.24,499/-: Mr. Akhil Chhibber of New Delhi 110084 ordered for Honor Play(Navy Blue, 64GB) via Order ID: 0D113811081217151000 by paying Rs.24,499. However, customer received a Micromax mobile phone in a Panasonic mobile box. The customer immediately registered a return request with Flipkart giving reason ‘wrong product received’. On the directions of Flipkart, customer had opened the box and took photographs of the mobile found inside the … Read more Sant Nagar, New Delhi 110084

Damaged air cooler from PayTM – Rs.7599/- : Mr. Abhishek Verma of Nagawara, Bangalore 560077 placed an order for a Symphony air cooler with PayTM on 31st March 2017 but received a broken piece. He also did not receive the free trolley with the product. He complained to PayTM on the same day attaching the images of the product. PayTM rejected the complaint and they also did not send the free trolley. Mr. Verma posted his complaint with ICF on 01-05-2017 and the matter was taken up with PayTM and… Read more Abhishek Verma, Nagawara, Bangalore 560077

Refund from MakeMyTrip.com: Mr. Volodymyr, Ukraine, Kiev (Email: oliynikaa(at)voliacable.com) had unsuccessful air ticket booking transaction (FLTINT100095741816) with MakeMyTrip but his credit card was debited for the same. Mr. Volodymyr submitted his complaint with ICF on 20.05.2010. ICF took up the matter with MakeMyTrip and the Mr. Volodymyr got his refund credited to his account on 26-05-2010. Mr. Volodymyr, Ukraine, Kiev - 26.05.2010

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Regarding defective refrigerator from Zefo

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