Complaint regarding delay in delivery by Nykaa
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Complaint regarding delay in delivery by Nykaa

I made an order with Nykaa on 7th October 2022, order number: NYK-12xxxxx1-73xxxxxx2, worth INR 37793.85. The order was supposed to get delivered by 12th or 13th max. Till date the order is lying in their delivery partner warehouse in Hyderabad but not getting delivered. Whenever asked, they have just said its getting delayed, will sort on priority. When asked to cancel, they said first the product need to reach their warehouse, then only they will initiate refunds which will take another 5-7 days. My only question is when the product is not with me, why should i wait for it to reach back to their warehouse for my money to be refunded? and what if their courier partner doesn’t deliver back the product to their warehouse, will i not get my money back?

Hyderabad 500089, Telangana

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