JIo Fiber Down for 3 days 3hrs| Prepaid for 30days | Jio denied adjusting validity. Jio fiber was non-operational since 18th January, precisely from 10:53 AM IST. In response to this disruption, I lodged a formal complaint on the same day under the reference number SR 00001UB6VS. After multiple calls issue issue was resolved on 21st Jan 2:42 PM IST. Then started the chain where i asked for validity adjustment since i paid for 30 days and got only 27 days of service. Shared TRAI portal rule as well which i got from Google about it but JIO denies it and never agrees to adjust saying it was resolved in time. Never explained ” what was in time ” or what was their limit .
Mail were closed with same auto answers and CPGRAMS complaint DOTEL/E/2024/0002083 was also closed
>>As a prepaid customer, how many days of service do I pay for each month? Is it 30 days, 27 days, or less?
>>If I paid for 30 days of service, why am I being penalized when Jio was down for 3 days due to no fault of my own?
>>What rule or guideline of TRAI are you following to deny the restoration of the lost days? I keep hearing about the 96-day clause from Parth, but he has not shared a link or URL from TRAI to support this claim. I have already shared what I have found on the matter.
JIO should add validity for lost days as per TRAI rules OR share TRAI policy they are using to deny why they cannot .
Aadil
Hyderabad 500008, Telangana
Email: axxxxxxxxxxl@gmail.com
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