Complaint Regarding Pick Up and Refund clovia
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Complaint Regarding Pick Up and Refund clovia

I ordered items from Clovia worth Rs.814/- on 24.11.2021 at 08.21 pm.  The product was delivered on 04.12.2021 but the delivered status reflected on Clovia app on 07.12.2021. Since the product did not fit well to me I placed a return request on 07.12.2021. Soon after I received a message from clovia saying return request is accepted. On 08.12.2021 received another message saying “Pickup against your Clovia Order ….. will be done in 1-2 days. Track your pickup …..”

From that day onwards I was waiting for the pick up of products.

Unfortunately no one came to pick up the product. Due to the disappointment I raised complaint through Clovia WhatsApp portal three times on 14/12/2021, 16/12/2021 and 20/12/2021 respectively.  But none of my requests  were solved. And I am nearing the last days of my return period. After that my refund will not be processed. Hence i request you to solve the issue and refund the amount as soon as possible.

The order ID: 1xxxxx9

Thalassery 670661, Kerala

1 comment

  1. I had the worst experience with clovia. I have 3 orders in clovia in which 2 are prepaid online. I placed an order on 25 June and the expected delivery was on 1st July. It is changing every day and finally today it showed 17 July. So I cancelled the order. This was prepaid worth 800 rupees. I ordered some other items on 29 June worth 1230 rupees. But I cancelled the order the same day. Today is 11July and I still didn’t receive any refund. I called Clovia helpline every single day but they keep saying that the refund has been initiated, wait for 1,2 days. I’ve been waiting for so many days, but no response or update from their side. My total refund is worth 2000 rupees. I am very much worried that I won’t get my money back. The last order, the 3rd one was placed on 29 June and I didn’t pay for it online. I didn’t receive the items till now and the expected delivery date is showing 17July. I have no hope that even these items will get delivered. This was my first time ordering on clovia and it turned out to be the worst.

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