At Big Bazaar Phoenix Lucknow, I got profit club card at Rs 10,000/- with condition that I can make purchases of Rs 1000/- per month for 12 months. In case amount in a month is not utilized it shall be carried forward. During my last purchase balance was Rs 5320/- approximately, Due to ill health, corona period and non availability of materials of my requirement purchases fro balance amount of Rs 5320- could not be made. during july I went to Big Bazaar outlet at Phoenix Lucknow purchases against the above profit card were refused to me and it is told that the profit card is outdated and blocked. I requested at counter for extension of validity of card but till date no response is there. It is requested that either above profit card be revived for my entire balance amount Rs 5320/ or the entire amount be refunded to me.
Lucknow 226023, Uttar Pradesh