Complaint regarding refund from Air India – India Consumer Forum

Complaint regarding refund from Air India

As we know, we are passing through a difficult period due to outbreak of COVID 19 in our country. Since, lockdown announced by Government of India (GOI) from 23rd March, 2020, Air travel has been stopped and the flights are cancelled from then onward

This is to inform you that, I have booked AIR INDIA flight tickets in February, 2020 to travel from Hyderabad to Durgapur, West Bengal  on 18th April 2020 and return ticket along with co passenger ( my mother) from Durgapur to Hyderabad on 24th April, 2020. Unfortunately the flights were cancelled due to Lock down rules imposed by Ministry of Home Affairs.

On 17th April, 2020 I mailed to AIR INDIA team to refund the full amount of flights tickets ( as per press release from AIR INDIA, we will be eligible for full refund- document attached) , but there was no fruitful reply from them. The chain mails continued for more than a month and I am fade up with assistance provided by ecommerce team of AIR INDIA LTD for initiating the refund process of my flight tickets. We are in Lockdown 4 where flights become operational and relaxations are given for working in offices, still my case was not process by them.

My last mail to them was on 23rd May , 2020  where I sincerely begged for refund of  the full amount of flight tickets.  I can understand the situation of AIR INDIA but how long I have to wait for refund , it is my hard earned money which I used to  purchase for the Air Travel. They Tested all my patience  but nothing happened

Currently,  my last option to kindly request to take up the complaint for full refund of my Air Tickets booked for the Cancelled Air India Flights.

Awaiting a positive response

HYDERABAD 500018, Telangana

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