Complaint regarding Tikona services – India Consumer Forum
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Complaint regarding Tikona services

This is to bring to your notice about the poor response being given by Tikona Infinet Pvt Limited.
Sir , I was using Tikona broadband services against service Id. 1117119286. After using it for around one year , I was not in the need of this connection so i called to customer care many number of times from my registered phone number and after long call waiting every time and more than 30 mins talk to customer care executive, I was unable to get it disconnect in numerous attempts . Customer care executives told me that she can not process disconnection request as she will be penalised by deducting some incentive to her . Finally i stopped paying bills to tikona as i have no option left . Then afterwards they disconnected my connection . Now i am receiving treating calls from the lawyers of the Tikona infinite Pvt.Limited to pay amount Rs. 3150 or ready Rs 52000 to pay in courts.

Please help in this concern . If the customer care of any company behaves in such ways what option a consumer can have ?

Prashant Kumar
Jiamau, Lucknow 226001, Uttar Pradesh


  1. Dear Subscriber,

    Greetings from Tikona.

    We have checked and found that your account has been terminated as per your request.

    Post devices recovered from your premises, Full & Final Settlement amount will be concluded.

    Tikona Care.

    • prashant kumar on 13/01/2018 at 6:20 pm

    Dear Sir ,
    Kindly send your representative to collect the device and share final settlement to me .


  2. Dear Subscriber,

    Greetings from Tikona.

    With regards to your concern, we have checked and found that your account has been terminated as per your request.

    As Full & Final Settlement has been concluded no dues are pending for your account.

    For any further issues/queries, you can contact us on 1-860-3000-3434 or you can reach us at

    Tikona Care.

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