Fare not refunded by Yatra for cancelled ticket

I have booked an Airasia flight from yatra.com which was mentioned to be a refundable ticket. However now on raising cancellation request, it is not showing any refund amount. On raising this to yatra customer support, they mentioned though cancellation charge details are not mentioned on customer front end, at the backend, it is the policy that INR. 2500 will be deducted on cancellation.

Khushal khandelwal
Bhayander west 401101
Email: kxxxxxxxxx0@yahoo.co.in



1 comment

    • Yatra on 01/08/2019 at 7:07 pm

    Dear Khushal,

    Greetings, from Yatra.com!

    This with reference to your email regarding the flight booking.

    We would request you please share your booking reference number along with registered email ID & contact number with us at Forums@yatra.com. We will check the details and assist you accordingly.

    Regards,
    Yatra Care!

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