I have booked an Airasia flight from yatra.com which was mentioned to be a refundable ticket. However now on raising cancellation request, it is not showing any refund amount. On raising this to yatra customer support, they mentioned though cancellation charge details are not mentioned on customer front end, at the backend, it is the policy that INR. 2500 will be deducted on cancellation.
Bhayander west 401101