IMPS transfer from Kotak Mahindra bank not credited to beneficiary

Did IMPS amount got debited from my account but not credited in beneficiary account. Value: 50,000. I am a account holder of kotak mahindra bank and did IMPS of 50,000/- in my frined account on 09th Aug 2019 but my friend didnt received amount yet whenever i m calling or visiting bank just they are giving hope that amount will be credit soon in the account but not giving the date and time

Surya Prakash Yadav
Vikhroli, Mumbai 400079, Maharashtra

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