My jio number is recharged Rs.307/. i am not aware about the difference of jio phone recharge plan and smart phone recharge plan. so i recharged my smart phone without knowledge of jio phone scheme. immediatly i called jio care and ask about my recharge amount in to smart phone plan.they told no reverse plan in our company . so they ask me to recharge again smart phone recharge plan. Then i went jio store ,ask the amout convertion in to smart phone plan. They also didnt help me gave me the same feedback. again i emailed to jio customer complaint. i received the same answer through email. then i emailed to trai appallate officer with cc to jio care ,again i got the same answer from jio . i dont know the status of my email while i send to trai . finally i came to consumer forum . kindly take action against jio care and tranfer my amount in to smart phone jio recharge plan.
CHENNAI 600092, Tamil Nadu