Jio prepaid plan recharge problem

My jio number is recharged Rs.307/.  i am not aware about the difference of  jio phone recharge plan and smart phone recharge plan. so i recharged my smart phone without knowledge of jio phone scheme. immediatly  i called jio care and ask about my recharge amount in to smart phone plan.they told no reverse plan in our company . so they ask me to recharge again  smart phone recharge plan. Then i went jio store ,ask the amout convertion in to smart phone plan. They also didnt help me gave me the same feedback. again i emailed to jio customer complaint. i received the same answer through email. then i emailed to trai appallate officer with cc to jio care ,again i got the same answer from jio . i dont know the status of my email while i send to  trai . finally i came to consumer forum . kindly take action against jio care and tranfer my amount in to smart phone jio recharge plan.

K.S SUGITHA
CHENNAI 600092, Tamil Nadu
Email: sxxxxxxxxxxx6@gmail.com


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