No refund of my card balance from FUTURE GROUP - BIG BAZAAR

No refund of my card balance from FUTURE GROUP – BIG BAZAAR

I am holding Big Bazaar Profit Club Card no 92xxxxxxxx73. All big bazaar retail outlets in Nagpur have shut and hence I’m unable to use the balance amount in the card.  The balance in the card is Rs 9033.54 (Attached below)

I sent them an email on care[@] attaching:
1. Front & back pic of card
2. Aadhaar Card – front & back pic : ID Proof
3. License – ID Proof
4. Cancelled cheque
But to my horror even the email is bouncing back. Customer Care number isn’t working. What a mess of a company is this!

Kindly initiate the refund process as soon as possible. You can email or call me if you have any queries.

Nagpur 440001, Maharashtra


    • Vinay Verma on 31/12/2022 at 10:05 pm

    Hi, I am also facing the same problem. I have about 9k in the profit club card and after BigBazaar has shutdown the stores, I am not able to get my money back.
    The sales person who was in BigBazaar that time is now in Reliance store at the same place and he does not hear anything.

    Any resolution?

    • Sameer on 02/01/2023 at 10:32 am

    Some are saying that they have received a SMS which says that you can redeem in multiples of Rs 500 at reliance outlets.

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