Non-receipt of refund from Sagartrip – India Consumer Forum

Non-receipt of refund from Sagartrip

I and my friend have booked a trip trough Sagartrip to ooty on 22 June 2018 for a package of 17,750/-.All the conversation is made through phone call and whats app chat. We have asked of the firm account they said its under GST(09CNJPP7032B1Z0) authentication so its not possible, you can send the money to the firm MD Om Prakash account so, initially we paid 5000/- on 22 June 2018 through IMPS bank transfer.
We said once the train tickets are confirmed we will send 3500/- but they haven’t gave us ticket details but asked us for 5000/- we did not agree and they have shown us photos of some luxirious hotels and will book the dulex room and innova cab. After a long conversation we have sent 3500/- on 23 June-18 through IMPS. For few days they haven’t sent us the confirmation mail we have asked us many time they said some technical issues and later they have sent the details. One travel agent would give us some info regarding of tour and the other one would give us the other everything is in the confused state. Even thou we have transfered 50% of the total package they haven’t gave us any details of the tour. Later they came up with a new proposal of once you pay the 100% of package we will give all the details we negotiated to pay and they have change the cost of package to 21000/-  as we increased on more member so we paid the remaining 12500/- on 27 June 2018 even thou they haven’t gave us any details like tickets and the other person came into the scene by saying our travel agent is new and he gave you false details nd the final package amount is 32000/-  pay the total amount and we provide you the tickets. At this junction we have tought this is something fake and decided to cancel the tour as there is no trusty in their words. Initially they have decide to refund us but with cancellation charges we argued and convinced them to pay us full amount as it was their mistake in not giving us the correct details and they have acknowledged us this through mail to pay the full amount of 21000/- with in 21-45 days on 28 June 2018.We have reminded them many times but every time they gave us the new date and prolonged the date.Few months later we couldn’t able to check the site and today (01 April 2019 ) their numbers also are switched off. So please make way to grant our money

Phanindra Babu Tinnaluri
Kolanukonda, Guntur 522502, Andhra Pradesh

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