I am writing to formally lodge a complaint regarding a charges dispute with Ola that has remained unresolved despite multiple attempts to seek redressal.
Details of the booking:
Date and Time: 8th April 2026, 2:20 PM
CRN: 10672254215
Amount Charged: Rs. 304
I paid the driver in cash at the time of the ride. However, I continue to receive repeated messages and calls indicating that I have a pending payment. I have attempted multiple times to connect with Ola Support through the app, but there are no options available to reach a representative. Despite requesting the invoice copy several times via the app, I have not received it. It has now been over a month since I raised the complaint (on 9th May 2026 at 12:51 PM). Ola initially claimed they refunded the amount, but later stated they had added a coupon of Rs. 47 against the charge of Rs. 304. Subsequently, they informed me that the amount had been waived off and would reflect within 4-5 working days. However, even after more than 10 working days, the waiver has not been applied. I continue to receive calls pressuring me to pay again, which amounts to harassment. I have sent multiple emails to Ola, but the responses have been unsatisfactory and the issue remains unresolved. I have attached snapshots of the emails and their responses for your reference. This matter is not only about the disputed amount but also the mental harassment caused by repeated calls and the failure to resolve the issue despite my persistent follow-ups.
I request the Consumer Forum to kindly intervene and direct Ola to resolve this matter at the earliest, ensuring that the undue charges are removed and the harassment ceases. Thank you for your attention to this matter. They keep calling me and sending the penalty charges they have mentioned in their emails that they have refunded and waived. I do a night shift and they keep calling me casing me stress and harassment. No options to call the customer service, their app keeps routing me
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