Refusal to foreclose loan account by ICICI - India Consumer Forum

Refusal to foreclose loan account by ICICI

on 31/1/17, I requested bank for issuance of foreclosure letter. On 1/2/17. bank asked me to visit a branch with id for same. No mention that it would take 7 days time to issue same post visit/make request to bank for same. on 6th Feb, 17, i visited the green park, new delhi branch and requested for foreclosure letter and expressed to refund the full amount of HBL oustanding. Bank officials refused to issue same /accept refund but issued me SR and asked me to come after 7 days for same. On 13/2/17, the foreclosure was issued and accepted the refund of loan amount. The bank has charged interest up to 13/2/17

I have taken loan from other bank on 4th which started charging interest from such date. I understand there is no RBI guidelines under which ICICI bank can refuse to issue foreclosure letter and accept the loan refund amount and hence it was wrong on its part to charge interest from me from 6th to 13th Feb. As it was not correct and allowed as per prevailing banking system, I request for the refund of the interest amount immediately. I have written to customer care of the bank, however, the replies were vague all time.

Rafikul Islam
NOIDA 201303, Uttar Pradesh
10/05/2017 / 6:06 pm


  1. Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on Please mention the UID (a44uci) in the subject line of your email. Our official will assist you.


    ICICI Customer Care Team.

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