Regarding fake cash back offers on phonepe app

Regarding fake cash back offers on phonepe app

I saw an advertisement regarding upto 2500 rupees cash back on purchasing gold coin (with minimum transaction of 50 rupees from 24/07/2021-31/08/2021). I purchased gold from the platform with value of 5100 rupees but i didn’t get any cash back even after being eligible for the cash back.
I contacted phonepe support and they replied me that I’m not eligible for the offer.
I took the screenshots regarding eligibility criteria for cash back and send them, then they told me to wait till 05/08/2021.
I don’t know what to do about these fake advertisement, please help me in removing off these fake advertisements so that we could get the value of our money.
Thanking you.

Mathura 281001, Uttar Pradesh

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