I am writing to report an extremely serious case of fraud and deception that I experienced during my recent Ola ride on April 28, 2025, which has left me deeply disturbed, frustrated, and concerned about the safety and trustworthiness of using your platform.
Ride Details: Date & Time: April 28, 2025, at 08:07 PM
Usual Fare Range for this Route: ?200 – ?300
Charged Fare: ?607
Vehicle Number Driven: HR-84-5xx0 (NOT the one listed in the Ola app)
Summary of Fraudulent Activity:
Mismatch in Vehicle Number:
The vehicle that arrived had registration number HR-84-5xx0, which did not match the number shown in the Ola app. Upon asking the driver, he claimed he was in the process of “updating it with Ola,” which I now suspect was a blatant lie.
Driver Used Personal Device and Google Maps:
The driver said his Ola app device was about to die and asked me to use another phone to navigate using Google Maps. I agreed, believing it to be genuine at the time. In hindsight, this was likely part of a well-orchestrated scam.
Fake Fare Display & Suspicious Screenshot:
At the end of the trip, the driver showed me a suspicious screenshot (not from the official Ola app interface) demanding a fare of ?607. I was shocked to see such an inflated amount.
Manipulated Ride Metrics in My Ola App:
When I checked my Ola app, the same inflated fare of ?607 was displayed — which was even more disturbing. The app falsely showed a distance of 45.4 KM and a drop location at NH 248A, Marora, Haryana — a completely unrelated and distant location, with no connection to my actual route.
The total ride time shown was 23 minutes, yet the route supposedly covered over 45 KM, which is physically impossible.
Fabricated Toll/Parking Charges:
The fare included ?125
Asha
Guwahati 781025, Assam
Email: axxxxxxxxxxxa@gmail.com
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