Rooms not provided by hotel despite pre-booking - India Consumer Forum

Rooms not provided by hotel despite pre-booking

I m resident of Delhi Dilshad Garden. On 21 June 2017 I and my family which includes my 2 kids and my parents went to visit Chamunda Temple in Himachal Pradesh. I had booked a hotel named The Woods from online booking by V Resorts which claims to be affiliated with the hotel. Travel agent named Yxxxxxxh booked the hotel for me for 2 nights 2 rooms @9500? per night on map basis and sent me confirmation through sms. But when we reached the property the managment refused to give us rooms as they said they did not have any booking from V Resorts. The person from the hotel Woods named Sxxxxv said he has not recieved any booking from V Resorts and was very rude. When we contacted V Resorts Delhi office they said they have made the bookings .both hotel Woods staff and V Resorts staff didnot had any co ordination. V resorts spokesperson Rxxxa was assuring us they will arrange rooms for us but the woods staff was blaming V Resorts that they had not informed the hotel. All this argument went for an hour with no results. My kids were hungry my parents were tired and our taxi was waiting so we moved out of the property in search of another hotel. As its peak season we didnot find any hotel near by. We roamed for an hour or so in search of the hotel. Than we found one hotel in Dharamshala for which we had to pay 6000? per night per room and that hotel was not available for next day. Next day we again had to pack our bags and search for other hotel. It was long weekend so we did not find any hotel in Dharamshala or Kangra. We had to opt for a budget hotel mid way of Dharamshala and Kangra for 2500?. Taxi driver also charged 1500? to drop us from Dharamshala. So we suffered financial loss plus mental stress because of negligency of V Resorts. So I want to claim compensation of?12000 for rooms at Dharamshala ?9500 our refund from V Resorts ?1500 for taxi ?2500 for stay at budget hotel in mid way ?5000 for the stress caused total of ? 30000 from V Resorts

Neelima Kaushal
New Delhi 110095,

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