Complaint regarding non-deliveryby AirIndia Cargo Movers and Packers – India Consumer Forum
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Complaint regarding non-deliveryby AirIndia Cargo Movers and Packers

I booked Air India Cargo Movers and Packers on 29th April for household shifting from Aya Nagar, New Delhi to Asalpha, Mumbai Location.

As discussed with Mr. BN JxxxxxxiDelhi Branch while packing, he promised to deliver the households on time. The delivery date was 5th May, 2018.

After several followups, BN Jxxxxxi received the call and said it will be reached by Monday, 7th May, 2018.

After reaching to Vashi Warehouse in 7th May. I asked him to deliver the households on 12th May after discussion with him. I reminded him several times to arrange a truck to deliver the things to my Address on 12th May. Address was also mentioned on receipt.

But on 12th May, he said he can’t shift the households due to lack of truck and labors. There was no communication between joshi and MUMBAI branch. So, I and Joshi both decided to shift the households on 19th May, Saturday. During this week, I again reminded him to follow ups with Mumbai branch names are Bunty, Mahaveer. But these guys are not receiving my calls.

After several followups again, no one received my calls, not even answered on WhatsApp.

BN jxxxxxi said on 19th May, that he will deliver on the same day, but still no delivery happened yet. It’s been more than a week his promises are failing again and again.

After post lunch on 19th May, I tried again calling to Joshi, he said the truck will load my households by 2.30 pm and reach by 4 pm. But still no delivery or loading status after 3 pm. He said he will call at 2 pm and update the loading status, but no calls received and even I tried to call him, he switched off his mobile.

After several follow-ups again, with Mumbai people and Joshi, both are blaming to each other. Joshi didn’t mentioned about shifting timjngs to Mumbai people. Now mumbai people Bunty is saying that shifting can’t be done on Saturday as warehouse is closed and not even in Sunday. This information should be convey to me as well in morning, but they didnt done that as well. MUMBAI people says talk to Joshi, but joshi was not picking my call, and not even answering my messages for 2-3 hrs as well.

This pathetic service of Air India Cargo Movers and Packers. I asked Munbai people to share the address, but they didnt share that too.

Even I tried calling Bxxxxxi on 20th May, he is not picking the call at all. He is not responding on my calls, messages etc.
I think and worried that my luggage are stolen by these people. If I won’t get my answers by 20th May, 2018. Then I will take action on them. Your staff are not promising on their words.

It been more than 2 weeks, they are playing with my emotions and not delivering our households. There is no address and valid contact numbers of Mumbai branch.The number which is mentioned is wrong number. I went to Vashi location Address as well as I got from Just dial, but that address is also not valid. They moved from that location to somewhere else. There is no escalation matrix of your company and it makes too much difficult to track my own valuable households things which are not yet delivered at my door step even after several followups.

On websites, on receipts everywhere Bn Joshi number is mentioned. As per my experience Joshi is one of the most irresponsible person who is not at all taking the authority of providing satisfactory response.

Every time I have only made a call to know the status and every time they have some or the other excuses for not delivery my luggage.

Anil Kara
Mumbai 400083, Maharashtra

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