Complaint regarding refund from Shein

I orderd a cardigan from shein app, and did not like the quality, so I asked for refund. They gave me a refund of 1235 in shein account, later I used it in ordering two onesies. They themselves rejected the order, I never received the order and on the order status it was written refused, I complained for the same but they told me to wait, I will get my refund of 1235 back and I can reorder those. I checked my wallet today, I had only 19rs in that, when I complained they blocked me and said you are already provided with the refund. I would like you to please help me get my money back, they are cheaters and are not giving my money back. Please help
Thank you

Divisha Goenka
Ramesh Marg, Jaipur
Email: gxxxxxxxxxa@gmail.com



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