Harassment of Senior Citizen and Ex-serviceman widow by bank – India Consumer Forum
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Harassment of Senior Citizen and Ex-serviceman widow by bank

SBI Branch has put a hold of INR 3.12 Lac on savings account of a senior citizen and widow on an ex-Army officer (A/C 200********3) since 04 Dec 2018 and has not provided details on reason for hold in spite of repeated personal visits and emails. We were informed this is possibly due to pension overpayment but no further information provided in last 2 months.

It is also important to note that SBI is no longer the pension disbursing bank for over 1 year; hence, on what basis have they put a hold on the account? The actual pension disbursing bank (Bank of Maharashtra) has received no such directive from Army CDA (Pension).

As a senior citizen, the account holder has been making personal visits to SBI Branch running from one desk to another at the branch, meeting with Branch Manager (around 14 Jan), emailing SBI on 17 Jan, escalating to nodal officer (Zonal Head) on 22 Jan and escalating to SBI customer care on 01 Feb – but there is NO INFORMATION on why there is a hold placed.

It has been over 2 months and the all the money in the account has been on hold in spite of following the Grievance redressal / escalation matrix published in SBI. Please intervene and request SBI officials to disclose the required information.

Jaya Roy
Teghoria, Kolkata 700052, West Bengal
Email: rxxxxxxxxxa@gmail.com

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