Regarding non-working of new sanketlife pro device

Regarding non-working of new sanketlife pro device

I purchased a portable ECG device from Agatsa Software by online payment link. since i got the device i  am unable to use this device as it is not in working condition , i tried to contact the company , but they are not giving any answer.  now i want my money back . please help and guide me.
details attached below

We would like to inform you that your order from Agatsa has been delivered. We hope you enjoyed shopping with Agatsa.
Courier: Delhivery

Ravindra
GWALIOR 474002, Madhya Pradesh
Email: jxxxxxxxxxx8@gmail.com



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