Regarding refund from Makemytrip and Go Air – India Consumer Forum

Regarding refund from Makemytrip and Go Air

I have requested GO Air and make my trip for my international tickets refund booked in Jan 2019 for a travel date of 30th April 2020 but due pandemic and travel bans we don’t think we have any plans to travel in near future hence requested make my trip to process my refund but the message is airline has rejected refund for some weird reason.
I hope we all are in very difficult times and the amount of Rs 54940 for my family tickets refund will be very helpful.
I also understand Supreme Court of India has made clear all the refunds to be made on priority.
Secondly and very important my friend who has booked for same tickets via cleartrip got refund processed without any trouble and also be default for same travel dates and destination so why do I have to chase everybody and I response or Their easy reply saying no refund.
This saga has put doubt either or make my trip or go air as same airlines has processed refund for some people but not processing for some like us.
I urge you to process the refund on priority and have also request DGCA to help on this matter as this is becoming real pain and problem.
I don’t even mind to reach out for legal course as the amount is not small and post clear direction by govt of India and Supreme Court of India has ordered refund for all cancelled tickets when it isn’t it needed by customer.

Go air note this is 11th mail but it’s very disappointing to say no response and no action by both makemytrip either as when they want business they chase and charge hefty amount for service but when needed they are shying away from their service of refund

Sudhir
Bangalore 560101, Karnataka
Email: sxxxxxxxxxx1@gmail.com



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