I’m reaching out to you to get some guidance on illegally charges on my credit card. Had a complimentary lounge access card along with my credit card. On a particular date HDFC started charging lounge charges. With out any notification. As per them, they have notified me via sms and emails, but that didn’t happen. Apart from that, as per their terms and conditions these charges will be reflected in after the usage of 90 days, but they charged on my account on after 154 days.
When I asked them why did you violate this terms and condition? They said its their discretion.
Bangalore 560026, Karnataka