Complaint regarding Hathway service outage - India Consumer Forum

Complaint regarding Hathway service outage

I subscribed for Hathway connection in April upon repeated sale pitch and on assurance of higher speed with good quality. However, nothing has come out to be true till date.
Internet connection is very poor, frequently gets disconnected and runs with slow speed while browsing. I raised complaints each time and resolution was provided only next day. For past two days my connection is down, I tried calling their CustomerCare multiple times but unable to reach due to malfunctioning of their IVR. Called up the sales guy who advised to get Hathway app to raise complaints. I did that but no resolution until now. I don’t even now know where to call and raise my grievance. Besides they are prepaid, so thay don’t even wait off the charges for down period.

Lokesh Kumar
Uttam Nagar, New Delhi 110059
13/05/2017 / 1:56 pm

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