Complaint regarding Kotam Mahindra credit card fraud

I wish to inform that my son had a savings account with Kotak Mahindra Bank, JB Nagar Andheri East Branch which is DORMANT for more than 4 years. My son is an NRI and his mobile was also disconnected and the service provider AIRTEL issued this number to some other Use. Kotak Bank sent an SMS to this number regarding a Credit Card and also contacted the person who has fraudently given my sons detail and applied for the Credit card. As my sons mail ID was registered he got an email with the card application.
We were surprised to note that all my sons details were mentioned in this form and the alternate address mentioned of the fraudulent person and sent to my son.
How can the Bank be so negligent and do such a thing and compromise on our confidential information?
How did the bank representative contact the person and get information? Has the Bank fraudulently shared our confidential details etc?
I need immediate action be taken for this breach of information.

VASAI ROAD WEST 401202, Maharashtra

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